Refunds, explained clearly.

1. Digital Products and Online Courses

Due to the nature of digital products and downloadable educational materials, all purchases are generally considered final once access has been granted.

However, refund requests may be considered under specific circumstances.

2. Eligibility for Refunds

Refunds may be approved if:

• A Duplicate Payment Was Made
• A Technical Issue Prevents Access To Purchased Content And Cannot Be Resolved
• The Wrong Course Or Service Was Purchased Accidentally And Access Has Not Been Substantially Used
• A Course Or Service Is Canceled By Ovateq

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change Of Mind After Purchase
• Failure To Complete A Course
• Lack Of Usage
• Dissatisfaction Caused By Unmet Personal Expectations
• Failure To Read Course Descriptions Before Purchasing
• Downloaded Or Accessed Digital Materials Already Consumed Significantly

4. Refund Request Period

Refund requests must be submitted within:

• 7 Days Of Purchase For Eligible Digital Services Or Products

Requests submitted after this period may not qualify for review.

5. Processing Refunds

Approved refunds may take several business days depending on:

• Payment Provider Processing Times
• Banking Institutions
• Mobile Money Or Card Provider Policies

Refunds will typically be returned using the original payment method where possible.

6. Course Access Suspension

If a refund is approved:

• Access To The Course Or Digital Content May Be Revoked Immediately

7. Pricing and Promotions

Discounted, promotional, or special-offer purchases may not qualify for refunds unless otherwise stated.

8. Contact for Refund Requests